Refund and Return Policy

Please read the following policy carefully to understand your rights and obligations regarding returns and refunds.

Return Policy:

  1. Product Return Eligibility:

    • Products purchased from ButterflyRolling.com are eligible for return within 2 days of the delivery date.
    • To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
    • Any product that is damaged, used, or not in its original condition will not be eligible for return.
  2. Return Process:

    • To initiate a return, please contact us at we@butterflyrolling.com within 2 days of receiving the product.
    • Provide your order number, details of the product you wish to return, and the reason for the return.
    • Once your return request is approved, we will provide you with instructions on how to return the product.
  3. Return Shipping:

    • Customers are responsible for the cost of return shipping.
    • We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
  4. Refund Processing:

    • Once we receive the returned product and verify its eligibility, we will initiate the refund process.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment provider.

Refund Policy:

  1. Product Refund Eligibility:

    • Refunds are applicable only for eligible returned products as per our return policy.
    • Refunds for eligible returns will be processed within 2 days of receiving the returned item.
    • We do not offer refunds for products that are not returned within the specified timeframe or do not meet the return criteria.
  2. Refund Exceptions:

    • Shipping charges are non-refundable, except in cases where the return is due to an error on our part.
    • Any promotional discounts applied at the time of purchase will be deducted from the refunded amount.
  3. Contact Us:

Note: ButterflyRolling.com reserves the right to amend or update this refund and return policy at any time without prior notice. Any changes made will be effective immediately upon posting on the website.

Thank you for your understanding and cooperation.

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